Globe Telecom Inc.'s mobile electronic wallet GCash has assured its customers that the funds kept on their accounts are "safe and secure" following reports of unauthorized transactions due to alleged hacking on Tuesday morning, May 9.
In a statement, GCash said it had extended its scheduled maintenance activity and found that no hacking had occurred.
"Any deduction from a GCash account will be adjusted before 3 pm today," it said.
The popular digital platform reminded all GCash users to not share their One-time password (OTP) and Mobile Personal Identification Number (MPIN).
GCash topped the trending list on Twitter as many users reported that they experienced issues accessing their accounts.
A day before the system glitch, on Monday, May 8, some netizens have already claimed that their GCash accounts have been hacked as their money was allegedly sent to another banks like EastWest Bank and Asia United Bank (AUB) without any notification of OTP and MPIN.
Sharing for awareness ‼️
— ann ✨ (@mjmlrg) May 8, 2023
Tonight my brother was scammed of 52k+ on GCASH sent to EASTWEST BANK ACCOUNT ending in 5239
NO OTP OR WHATSOEVER!
and upon looking up on facebook, a lot of people were scammed on the same day and sent to the same bank account.
This is very alarming! pic.twitter.com/jbmvPEbxqA
Posting for awareness!
— ⟭⟬ slow (@BTShesells) May 8, 2023
There seems to be a number of gcash users hacked today. No notification nor otp but successful bank transfer. Mostly sent to AUB account ending 3008. pic.twitter.com/HqLyQcavvK
As of 2 pm, some users can access their accounts while others are still struggling to navigate the application.
